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Podcasts

Prerequisites for efficient content operations (podcast)

In episode 129 of The Content Strategy Experts podcast, Sarah O’Keefe and Bill Swallow discuss the prerequisites for efficient content operations and the pitfalls from not following them.

Mayhem, chaos, cost overruns, work, rework, delays. I mean, these things, they’re expensive. And they’re not just expensive, they’re soul sucking for everybody involved in the project. And it doesn’t have to be that way if this thing is planned and executed at the right level.

—Sarah O’Keefe

Bill Swallow
October 10, 2022
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Podcasts

Replatforming your structured content into a new CCMS (podcast)

In episode 128 of The Content Strategy Experts podcast, Sarah O’Keefe talks with guest Chip Gettinger of RWS about why companies are replatforming structured content by moving it into a new component content management system (CCMS).

I find there’s some business change that’s happened to spark this replatforming. One is mergers and acquisitions, where two companies get together, there are two CCMSs, and one basically is chosen.

—Chip Gettinger, RWS

Sarah O'Keefe
September 26, 2022
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Podcasts

The challenges of structured learning content (podcast)

In episode 127 of The Content Strategy Experts podcast, Gretyl Kinsey and Alan Pringle talk about the challenges of aligning learning content with structured content workflows.

We’ve seen a little bit of a trend where we think about learning content and structure almost as mortal enemies, and we see some degree of resistance to wanting to use structured content for learning and training materials. And we want to dig into a little bit of why that might be.

—Gretyl Kinsey

Gretyl Kinsey
September 12, 2022
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DITA DITA XML—authors Replatforming Structured content

Replatforming structured content

Scriptorium is doing a lot of replatforming projects. We have customers with existing structured content—custom XML, DocBook, and DITA—who need to move their content operations from their existing CCMS to a new system.

These transitions, even DITA to DITA, require a solid business justification. Replatforming structured content is annoying and expensive. Most often, the organization’s needs have changed, and the current platform is no longer a good fit.

Note: This post focuses on transitions into DITA. There are surely DITA to not-DITA projects out there, but they are not in our current portfolio.

Sarah O'Keefe
August 22, 2022
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Podcasts

Content as a Service (podcast, part 2)

In episode 117 of The Content Strategy Experts podcast, Sarah O’Keefe and Patrick Bosek of Heretto continue their discussion about Content as a Service.

“Content as a Service is becoming a necessity to really deliver a strong customer experience from an answers and knowledge perspective.”

– Patrick Bosek

Sarah O'Keefe
April 18, 2022
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Podcasts

Content as a Service (podcast, part 1)

In episode 116 of The Content Strategy Experts podcast, Sarah O’Keefe and Patrick Bosek of Heretto talk about Content as a Service.

“Do we still have places where building a static site or a static set of help materials makes a lot of sense? Totally. But there’s a natural aspect of dynamic changing content. If that content is going to be a little bit different based on who or where or when you access it, then you can’t build it statically. That’s one of the things you’ll never get from a PDF.”

– Patrick Bosek

Sarah O'Keefe
April 11, 2022
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